When a famous boyband called Oasis wrote a song titled ‘Don’t look back in anger’, they probably didn’t think it had much application to the hospitality market. ‘And so, Sally can wait’ begins the chorus, ‘she knows it’s too late…her soul slides away. But don’t look back in anger, I heard you say’ To most people, the song sounds like it’s being sung to an ex-girlfriend. To me, it sounds like it’s being sung by a hotelier to a disappointed …
Category: Guest Feedback
The Los Angeles Times recently highlighted technological limitations when accessing WiFi on airplanes and cruise ships. People check their phones nearly 50 times a day, according to Deloitte. Slower WiFi might be the current norm at sea or in the air, but hotel WiFi is an entirely different story – the expectation for solid WiFi is significantly higher. Ships and airplanes are moving targets; a hotel is not. A hotel’s WiFi network depends on a host of factors, but primarily …
In a previous blog, we mentioned that WiFi is now the number one most requested amenity in hotels. Across the United States, hotel guests typically request WiFi credentials within 7 minutes of checking in. 7 minutes?! That must be a record. It’s the average amount of time it takes to get a coffee at Starbucks. It’s also the average amount of time you spend in the bathroom and take a nice…refreshing shower in the morning. With WiFi at the top …